A call center agent is a professional tasked with handling inbound and outbound calls. They also identify customers’ needs and work on them to provide solutions, sell products by placing customer orders, and provide service and product information, among other duties.
A client relations associate works directly with the clients to ensure that their concerns, needs, and aspirations are met. They do this to ensure that the clients are left satisfied and happy with the service or the products they received.
A client service coordinator is a link between the clients and the company or organization. The role of a client service coordinator is to receive and analyze client queries and customer issues, then escalate them to the relevant departments.
A concierge is a person who works to help the employees, tenants, guests, or any other group of people with their personal services. Such services may include making coffee for them, assisting with transportation matters, making dinner plans, and other duties assigned by the employer.