In 2017, the Massachusetts Attorney General started an investigation against FedLoan Servicing. The base of this lawsuit, allegedly, was the poor customer service FedLoan Servicing provided to customers.
Allegedly, FedLoan Servicing employees incorrectly processed some payments. Unfortunately, it means many borrowers made non-qualifying payments for forgiveness.
The lawsuit involves cases where the loan servicer recommended borrowers in financial challenges a temporary solution-forbearance. During the forbearance period, interest continues to accrue, and the borrower faces higher debt when the forbearance is ended.
TEACH grant is financial aid provided to people serving as teachers. The awardees of this grant do not need to repay the grant as long as they remain eligible for the grant.
As a result of the lawsuit, FedLoan Servicing and the Attorney General settled. Based on the settlement, every borrower could request a review of their accounts to ensure there are no errors.
If you feel worried about your loan servicer’s operations after this guide, you have to take several steps.1. Change Your Loan Servicer2. Get Familiar with the Processes3. Keep Copies of Your Records